Scope of Policy
The Policy applies to our treatment of personally identifiable information that we collect through the Site. The Policy does not apply to practices of companies whose sites may be linked to the Site. For access to the privacy policies of such linked sites please refer to the information provided by such sites at their home pages.
In order to complete a service request, a user must either place a phone call using the phone number found on the Site or complete a registration form on the Site. During the registration process, a user is required to give contact information (such as name, email address and phone number). When a phone call is placed to the phone number found on the Site, we collect your phone number through our phone tracking system. We may use the information collected from the Site or the phone tracking system to contact you about the services on our Site for which you have expressed interest, to inform service providers of leads, inform users about service providers they matched to, to follow up to gauge the quality of your experience with the service provider on our Site, and/or for any other reason related to our business. By providing information to us, or making a phone call to the phone number found on the Site, you expressly consent to being contacted by us and by our service professionals and providers via phone, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the services set forth on our Site, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business. We may also contact you with the numbers you provided upon registration or we collected through our phone tracking system to obtain information about your experience with the service provider and whether you used the service provider.
We may request information from the users in our service request registration process to obtain the specific needs of a user, or users may call the phone number listed on the Site to be routed to a service provider. When a user calls the phone number on the Site, the user’s phone number will be collected though our phone tracking system. By placing the phone call to such phone number, you hereby consent to the collection of your phone number. No financial information (such as credit card number, expiration date, etc.) is collected from the user through the Site. The information provided by a user is used to match users with appropriate service providers. The user hereby acknowledges that the information provided may also be used to contact the user to verify or clarify their service request or to customize the user's experience on the Site, for future communications related to our business and/or to evaluate the user's experience on the Site or with a service provider.
Feedback, Ratings and Reviews and Testimonials
Additionally, we collect feedback from users (called ratings and reviews) about the performance of service providers who work for them. We also collect general feedback and testimonials from users of our service and system. By providing such feedback to us, you consent to our use, publication and/or distribution of such feedback at no compensation to you, and if you are a service provider in our system, you acknowledge that all such ratings and reviews are solely owned by Paintersource.com, and you consent to the publication of ratings and reviews about you and your business.
We store information that we collect through the Site experience and activities, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences, activities and interactions with Paintersource.com. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the Site for the user. This profile is used to tailor a user's visit to our Site and to direct pertinent marketing promotions and communications to them.
A cookie is a piece of data tied to information about the user and stored on the user's computer. We use both session cookies, which terminate when a user closes his browser, and persistent cookies, which remain on the user's computer until manually deleted. By setting a persistent cookie, we enable our users to not have to log in with a password more than once, thereby saving time while on our Site. If users reject these cookies, they may still use our Site. The only drawback to this is that the experience and/or access of a user may be limited in some areas of our Site. We may use third-party advertising companies to serve ads on our behalf and to monitor certain pages of our Site for the purpose of reporting web traffic, statistics, advertisement 'click-throughs', and/or other activities on our Site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
Third Party Advertising
Like most standard Website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Website, track user's movement in the aggregate, and gather broad demographic information for aggregate use.
Communications from Paintersource.com and its service providers
Special Offers and Updates
Users will occasionally receive information on products, services, and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Feedback and Other Requests
The user hereby acknowledges that the information provided to use may also be used to contact the user to verify or clarify their service request or to customize the user's experience on the Site, for future communications related to our business and/or to evaluate the user's experience on the Site or with a service provider.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Leads Notifications and Free Lead Notifications
Other ways we contact members of our service providers network are via email, and/or phone. Members of our service provider’s network can designate and opt-in on our Site or by contacting customer service to receive leads in one or more of these formats.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account via email, fax, phone or mail, and we reply to user inquiries via email or phone, or other reasonable means, in accordance with the user's wishes where applicable.
Sharing Information to Provide Services and to Conduct Our Business
When you submit information to Paintersource.com, you authorize us to share this information with our network of service providers and partners in order to try to provide the services you request. For example, when an approved member of our service provider network accepts a lead from a user, and that user indicates what personal information they are willing to share so that the service provider can contact the user, such as telephone numbers and email addresses, that information is shared with our service provider who have accepted a service request lead. We may also post and publish users’ ratings and reviews of service providers' performance, as well as feedback and testimonials at our sole discretion.
Though we strive to preserve user privacy, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will always remain confidential. By way of example, we may disclose personal information when required by law wherein we have a belief that such action is necessary or advisable to comply with a judicial proceeding, court order, legal proceeding, process or investigation served on our business or Site, or when we believe parties are misusing or attempting to misuse our Site or services, including but not limited to violating the law, committing fraud, deception, theft, attempting to harm or divert our business, engaging in threatening or inappropriate behavior or threatening to place, or placing themselves or others in danger. Finally, although we strive to protect your privacy, third parties beyond our control may unlawfully intercept or access transmissions or private communications. Therefore, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
In the event Paintersource.com goes through a business transition such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our Site at the point where we ask for information. For example, our service request form has an 'opt-out' mechanism so users who submit a service request from us, but don't want any marketing material, can keep their email address off of our marketing lists.
Modifications to this Policy
We may make modifications or amendments to this policy from time to time. In the event that such changes alter how we gather, process, use or disclose your personally identifiable information, we will post such changes on the Site. We encourage you to review this policy periodically.
Links and Integrated Partnerships
The Site contains links from and to other Sites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware of this when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the Site.
Limitation of Warranty
While we attempt to ensure the accuracy of the information displayed on the Site, the correctness, completeness or accuracy of such information is not warranted and is provided "AS IS". We disclaim any and all express or implied warranties with respect to any products sold on the Site, including the warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
WE WILL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY OR ANY OTHER THEORY), FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFIT, BUSINESS OR DATA) ARISING OUT OF THIS POLICY OR USE OF THE SITE.
Governing Law and jurisdiction